Terms of service
Terms and Conditions
About Kidsdiystore
Kids DIY Store is owned and operated by Lagsmycken AB, company registration number 559165-0444, with its registered office in Sundbyberg (Stockholm area), Sweden.
If you wish to contact us, please send an email to info@kidsdiystore.com with your inquiry and contact details, and we will get back to you shortly.
Orders
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing address, and delivery address.
If there is any error in the order confirmation, you must contact us immediately at info@kidsdiystore.com.
3. Delivery
Note: Orders placed on weekends or public holidays will be processed no earlier than the next business day.
All our products are delivered within Sweden within 3–5 business days via tracked shipping with PostNord if the item is in stock. If the item is not in stock, your order will be shipped from our international warehouse with a delivery time of 10–14 business days (tracked shipping).
If your order is shipped from our international warehouse, you may be required to pay import fees. Please contact us if this occurs and we will assist you.
If delivery delays occur (without prior notice of extended delivery time), please contact us at info@kidsdiystore.com.
Prices
All prices in the store are stated in SEK but can be converted to local currency.
We reserve the right to adjust prices due to supplier price changes, typographical errors in price lists, or incorrect pricing due to inaccurate information.
Right of Withdrawal
5.1 Exercising your right of withdrawal
You must notify us that you wish to cancel your purchase. The notification must be sent to info@kidsdiystore.com. Your message must clearly include your name, address, email address, order number, and which items the return concerns.
You must return the products to us without delay and no later than 14 days after notifying us of your withdrawal.
You are responsible for return shipping, delivery, and the condition of the products upon return. Therefore, the products should be well packaged and returned in their original packaging.
5.2 Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- Custom-made products tailored specifically for you
- Services that have been fully performed with your consent
- Goods that can quickly deteriorate (e.g., food)
- Single issues of newspapers or magazines
For more information about the statutory right of withdrawal, please refer to applicable legislation.
Complaints and Claims
If a product is damaged or incorrectly delivered upon arrival, we will, in accordance with applicable consumer protection laws, replace the product free of charge.
You must always contact us for approval before returning a defective item.
Complaints must be made immediately after the defect is discovered.
6.1 How to submit a complaint
Any defects must be reported to info@kidsdiystore.com, including your name, address, email address, order number, and a description of the issue.
We reserve the right to reject a complaint if the product is not deemed defective under applicable consumer protection laws. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (ARN), see arn.se.
Limitation of Liability
We are not liable for any indirect damages that may arise from the use of the product.
We are not responsible for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, government decisions, or supplier issues.
We also assume no responsibility for changes made to products or product features by suppliers or other factors beyond our control.
Product Information
We reserve the right for any typographical errors on this website and for products being out of stock. We do not guarantee that images accurately reflect the exact appearance of the products, as color variations may occur depending on screen, photo quality, and resolution. We always strive to present products as accurately as possible.
Cookies
According to applicable electronic communications laws, visitors to a website must be informed about the use of cookies. Cookies are small text files stored on your device that enable various website functions and allow tracking of user behavior.
You can configure your browser to automatically reject cookies. More information can be found on the website of the Swedish Post and Telecom Authority.
Personal Data
By shopping at www.kidsdiystore.com you accept our data protection policy and our processing of your personal data.
We protect your personal privacy and do not collect more data than necessary to process your order. We never sell or share your data with third parties without a legal basis.
Kids DIY Store (Lagsmycken AB, company registration number 559165-0444) is responsible for processing your personal data. Your data is processed to manage your order and, if applicable, to send newsletters or promotional offers tailored to your interests.
Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly linked to a natural person.
10.2 What data do we store?
To process your order and handle customer service inquiries, we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as there is a legal basis, such as fulfilling a contract or complying with legal obligations (e.g., accounting laws).
10.3 Legal basis
Your personal data is processed to fulfill the agreement with you when making a purchase.
Marketing and promotional emails are sent only with your consent.
10.4 What data is shared and why?
10.4.1 Payment provider
When completing a purchase, your information is shared with our payment providers. Stored data includes first name, last name, address, email, and phone number. If you choose invoice payment, your personal identification number may also be stored.
This information is used to process the purchase and prevent fraud.
Payment providers used: Card payments and Klarna.
10.4.2 Shipping companies
To deliver your order, we share necessary information such as name and address with shipping providers. Email and/or phone number may also be shared for delivery notifications.
Shipping partners: PostNord and DHL.
10.4.3 Newsletter
If you subscribe to our newsletter, your name and email address are shared with our email provider to send updates and offers.
10.5 Right of access
You have the right to request a copy of all personal data we hold about you.
10.6 Right to rectification
You have the right to request correction of inaccurate or incomplete information.
10.7 Right to erasure (“right to be forgotten”)
You may request deletion of your data at any time, except where retention is required by law.
10.8 Data protection responsibility
Lagsmycken AB is responsible for ensuring that personal data is handled securely and in accordance with applicable laws.
10.9 How we protect your data
We use industry standards such as SSL/TLS and secure encryption methods to protect sensitive data.
We use the Shopify platform.
Changes to Terms
We reserve the right to update these terms at any time. Updated terms will be published on the website and are considered accepted when placing an order or visiting the site.
Disputes and Governing Law
If a dispute cannot be resolved through customer service, you may contact the Swedish National Board for Consumer Disputes (ARN).
If you reside in another EU country, you may submit a complaint via the EU Commission’s online dispute resolution platform:
http://ec.europa.eu/consumers/odr
Any disputes shall be governed and interpreted in accordance with Swedish law.